Refund policy

Crown Dynasty - Return & Exchange Policy 🌊 Your Satisfaction Supports Our Ocean Mission

We want you to love your Crown jewelry. If you're not completely satisfied, we'll make it right while continuing our mission to clean our oceans.

⏰ Return Window

30-Day Return Period For Eligible Products From Delivery Date: 30 calendar days from when you receive your order Tracking Required: We use delivery confirmation to track return windows Holiday Extensions: Returns placed November–December have until January 31st Email Us First: Contact support@crownstore.ca before returning Canada & US: The same 30-day return window applies to all North American orders

💎 Product Return Eligibility

Returnable Products The following product categories are eligible for return within our standard 30-day window:

Sterling Silver Jewelry: All sterling silver pieces are eligible for return Stainless Steel Jewelry: All stainless steel pieces are eligible for return

⚠️ Non-Returnable Products — All Sales Final All moissanite jewelry is final sale and cannot be returned or exchanged, except in cases of manufacturing defects or shipping damage.

Moissanite is a premium gemstone material. Due to the nature of fine gemstone jewelry, all moissanite pieces are considered final sale at the time of purchase. This is clearly noted at checkout.

Exceptions for moissanite items: Manufacturing Defects: Full refund or replacement at no cost to you Shipping Damage: Contact us immediately with photos — we cover all costs Wrong Item Received: We cover all costs to correct our mistake

💡 Tip: Review our detailed product photos, material descriptions, and size guides carefully before purchasing moissanite jewelry. Contact us at support@crownstore.ca with any questions prior to ordering — we're happy to help you find the right piece.

✅ Return Conditions (Sterling Silver & Stainless Steel)

Items We Can Accept Unworn Jewelry: Must be in original condition with no signs of wear Original Packaging: Items must include original packaging materials All Components: Includes any chains, clasps, or accessories that came with the item Tags Attached: Any original tags or labels must remain attached

Items We Cannot Accept Worn Items: Any jewelry showing signs of wear, scratching, or tarnishing Damaged by Customer: Items damaged through customer use or mishandling Modified Items: Any jewelry that has been altered, resized, or customized after delivery Earrings (Hygiene): Earrings cannot be returned once worn or if packaging seal is broken (manufacturing defects are always returnable) Final Sale Items: Moissanite jewelry and any items marked as "Final Sale" or "Clearance" at time of purchase

📦 How to Return Your Order

Step 1: Contact Us Email: support@crownstore.ca Include: Order number, item(s) to return, and reason for return Response Time: We'll respond within 24 hours with return instructions Return Authorization: We'll provide a return authorization number

Step 2: Package Your Return Original Packaging: Use original packaging when possible Secure Packing: Ensure jewelry is securely wrapped to prevent damage Include Note: Write your order number and return authorization inside the package Remove Personal Info: Don't include personal items in the return package

Step 3: Ship Your Return Ship To: Address provided in our return authorization email (New Carlisle, QC, Canada) Tracking Required: Use a trackable shipping method for your protection Insurance Suggested: Consider insurance for high-value returns Keep Receipt: Save your shipping receipt until refund is processed

Estimated Return Shipping Costs Canada: $10–15 CAD via Canada Post tracked packet United States: $25–45 USD via USPS tracked — international rates apply US Customers — Important: When completing your customs declaration, mark the package as "Returned Goods — No Commercial Value" to avoid customs duties being applied. Failure to do so may result in delays or additional fees, which are the customer's responsibility.

💰 Refunds & Processing

Refund Timeline Processing Time: 3–5 business days after we receive your return Inspection Period: All returns are inspected for condition and authenticity Refund Method: Refunded to original payment method Notification: Email confirmation when refund is processed US Orders: Please allow additional transit time for international return shipping

Refund Amounts Full Refund: Original item price refunded in full for returns in original condition Shipping Costs: Original shipping costs are not refunded Return Shipping: Customer pays return shipping costs (Canada and US) Customer-Damaged Returns: Items damaged by customer use may be subject to partial refund or restocking fee (up to 20% of item value) Manufacturing Defects: Full refund including all shipping costs — applies to all customers including US

🔄 Exchanges

Exchange Process Same Item, Different Size: Contact us for size exchanges (eligible products only) Different Item: Process as return and place new order Price Differences: Customer pays any price difference Exchange Shipping: Customer pays return shipping; we cover shipping on exchange item (Canada and US)

Ring Sizing Size Guides: Check our detailed size guide before ordering Sizing Tools: Free ring sizer available upon request Exchange Once: One complimentary size exchange per customer Sterling Silver Only: Sizing exchanges available only on authentic sterling silver rings

⚠️ Moissanite rings are not eligible for size exchanges. Please confirm your ring size carefully before purchasing. Contact us for assistance — we offer free ring sizers upon request.

🚫 Damaged or Defective Items Manufacturing defect and shipping damage exceptions apply to ALL products, including moissanite jewelry.

Quality Issues Manufacturing Defects: Full refund or replacement at no cost to you — applies to all products including moissanite Shipping Damage: Contact us immediately with photos Missing Items: Report missing items within 48 hours of delivery Wrong Item: We'll cover all costs to correct our mistake — including international return shipping for US customers

Reporting Issues Email Photos: Send clear photos of any issues to support@crownstore.ca Detailed Description: Explain the problem clearly Fast Resolution: We prioritize quality issues for quick resolution Shipping Coverage: We pay all shipping costs for defective, damaged, or wrong items

🌊 Returns & Your Ocean Impact

Your Purchase Still Makes a Difference

Your original purchase already contributed to ocean cleanup through The Ocean Cleanup organization. Returns don't reverse that impact — the 10% donation from your purchase stays dedicated to removing plastic from our oceans.

We view returns as valuable feedback that helps us select better products for ocean-conscious customers like you. Every return makes us better, and your support — even if an item didn't work out — still contributes to cleaner oceans.

🌟 Our Commitment

Quality Promise Every Item Inspected: All jewelry is quality-checked in Canada before shipping Authentic Materials: Only genuine materials as described Ocean Impact: Your contribution to ocean cleanup is never reversed Customer First: We're here to ensure your complete satisfaction

Fair Return Policy No Restocking Fees: For eligible returns in original, unworn condition Quick Processing: Fast turnaround on all returns Clear Communication: Updates throughout the return process Learning Opportunity: We use returns to improve our product selection

Return Abuse Prevention

We reserve the right to refuse returns from customers who:

Demonstrate a pattern of excessive returns Return items in different condition than shipped Provide false information about returns Violate the terms of this policy

📞 Questions About Returns?

Contact Our Team Email: support@crownstore.ca Response Time: Within 24 hours Hours: Monday–Friday, 9 AM – 5 PM EST Subject Line: Use "RETURN REQUEST" for fastest response

Before You Return Size Guides: Check our sizing information Care Instructions: Review proper jewelry care Photos: Send photos if you're unsure about condition Alternative Solutions: We may be able to resolve issues without a return

📋 Return Checklist

Before Shipping Your Return:

[ ] Confirmed item is eligible for return (sterling silver or stainless steel)

[ ] Contacted us at support@crownstore.ca

[ ] Received return authorization number

[ ] Items are unworn and in original condition

[ ] Original packaging included

[ ] Return authorization number written inside package

[ ] Trackable shipping method selected

[ ] US customers: customs form marked as "Returned Goods — No Commercial Value"

[ ] Shipping receipt saved

🍁 Canadian Business Commitment

As a Canadian business, we comply with all applicable federal and provincial consumer protection laws. US customers are subject to our standard return policy as outlined above.

This return policy is designed to meet or exceed customer rights under: Canada Consumer Product Safety Act Competition Act Provincial consumer protection legislation

If you believe we have not honored this policy or your consumer rights, please contact us immediately at support@crownstore.ca to resolve the issue.

Last Updated: March 18, 2026

Remember: Every Crown Dynasty purchase contributes to ocean cleanup efforts. Even returns help us learn how to serve you better while protecting our planet's waters. Together, we're making waves of positive change. 🌊