Terms of service

Crown Dynasty - Terms of Service

🌊 Welcome to Crown Dynasty

These Terms of Service govern your use of Crown Dynasty's website and services. By making a purchase or using our website, you agree to these terms and join our mission to protect our oceans.

1. OVERVIEW

About Crown Dynasty

  • Business Name: Crown Dynasty Inc. (operating as Dynastie Couronne in Quebec)
  • Location: New Carlisle, Quebec, Canada
  • Contact: support@crownstore.ca
  • Mission: Creating beautiful jewelry while funding ocean cleanup efforts

Agreement to Terms

  • Acceptance: By using our website or making a purchase, you agree to these terms
  • Age Requirement: You must be at least 18 years old or have parental consent to make purchases
  • Modifications: We may update these terms at any time with notice posted on our website
  • Governing Law: These terms are governed by Canadian federal law and Quebec provincial law

2. PRODUCTS & SERVICES

Product Information

  • Accuracy: We strive for accurate product descriptions and images
  • Color Variations: Product colors may vary slightly due to monitor settings and lighting
  • Material Authenticity: All materials are genuine as described (sterling silver, stainless steel, moissanite, gold)
  • Size Guides: Ring sizes should be verified using our detailed size guide before ordering
  • Quality Control: All items are inspected at our Canadian facility before shipping

Pricing

  • Currency: All prices displayed in Canadian Dollars (CAD)
  • Price Changes: Prices may change without notice, but won't affect existing orders
  • Taxes: Applicable Canadian federal and provincial taxes will be calculated at checkout
  • Payment: Full payment required at time of order

Inventory & Availability

  • Stock Levels: Product availability is subject to supplier inventory
  • Processing Time: Items may require 10-20 business days for processing
  • Backorders: We'll notify you if items become unavailable after ordering
  • Discontinued Items: Some products may be discontinued without notice
  • Pre-orders: Special terms apply to pre-order items when applicable

3. ORDERING & PAYMENT

Order Process

  • Order Confirmation: You'll receive email confirmation when order is placed
  • Order Acceptance: Orders are subject to acceptance and inventory availability
  • Order Changes: Contact us within 2 hours to modify orders (we'll try our best)
  • Order Cancellation: We reserve the right to cancel orders for any reason, including suspected fraud, pricing errors, or inventory issues

Payment Terms

  • Payment Methods: Credit cards, debit cards, and other methods as displayed at checkout
  • Payment Processing: Payments processed securely through Shopify Payments
  • Payment Authorization: You authorize charges to your selected payment method
  • Failed Payments: Orders may be cancelled if payment cannot be processed
  • Currency Conversion: International cards may incur currency conversion fees from your bank

Pricing Errors

  • Right to Correct: We reserve the right to correct pricing errors
  • Notification: You'll be notified of pricing corrections before processing
  • Order Cancellation: You may cancel if you don't accept corrected pricing
  • No Obligation: We have no obligation to honor incorrectly priced items

4. SHIPPING & DELIVERY

Shipping Policy

  • Detailed Terms: Complete shipping terms available in our Shipping Policy
  • Processing Time: 10-20 business days for order processing and quality inspection
  • Delivery Time: 5-10 business days shipping within Canada after processing
  • Total Timeline: 15-30 business days from order to delivery
  • Shipping Costs: As displayed at checkout, free shipping on orders $75+ CAD

Delivery Terms

  • Risk Transfer: Risk of loss transfers to you upon delivery
  • Delivery Address: You're responsible for providing accurate delivery information
  • Address Errors: Failed deliveries due to incorrect addresses may incur reshipment fees ($15)
  • Signature Required: Some high-value orders may require signature upon delivery
  • Delivery Attempts: After standard delivery attempts, packages held at post office for pickup

Canadian Shipping Only

  • Coverage Area: We currently ship within Canada only
  • All Regions: Shipping available to all provinces and territories
  • Remote Areas: Additional 2-4 business days may be required for remote or northern locations
  • No International: International shipping not currently available
  • Future Expansion: International shipping may be added in the future

5. RETURNS & EXCHANGES

Return Policy

  • Detailed Terms: Complete return terms available in our Return Policy
  • Return Window: 30 days from delivery date
  • Condition Requirements: Items must be unworn, in original condition, with tags attached
  • Return Process: Contact support@crownstore.ca before returning items
  • Non-Returnable Items: Earrings (once worn or seal broken), final sale items, custom/personalized items

Refund Terms

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunded to original payment method
  • Shipping Costs: Original shipping costs are non-refundable
  • Return Shipping: Customer responsible for return shipping costs (estimated $10-15)
  • Partial Refunds: Customer-damaged items may be subject to partial refund or restocking fees

Exchanges

  • Size Exchanges: Available for rings (sterling silver only)
  • Different Items: Process as return and place new order
  • One Exchange: One complimentary size exchange per customer
  • Exchange Shipping: Customer pays return shipping; we cover shipping on exchange item
  • Price Differences: Customer responsible for any price differences

6. OCEAN IMPACT PROGRAM

Our Commitment

  • 10% Contribution: 10% of every purchase goes to ocean cleanup efforts
  • Donation Recipient: We donate to The Ocean Cleanup, an organization working to remove plastic from oceans
  • Ongoing Commitment: Contributions are made regardless of returns or exchanges
  • Immediate Allocation: Contributions allocated upon order placement, not upon delivery

Program Terms

  • Automatic Participation: Ocean impact contribution included with all purchases
  • Non-Refundable: Ocean impact contributions are not refundable even if you return items
  • Program Changes: We may modify the program structure or recipient organizations with advance notice to customers
  • Third-Party Organizations: Recipient organizations are independent entities; we are not liable for their operations
  • Contribution Method: We donate to ocean cleanup organizations; specific allocation may vary based on program effectiveness and organizational selection

7. WEBSITE USE & INTELLECTUAL PROPERTY

Acceptable Use

  • Personal Use: Website intended for personal, non-commercial use only
  • Prohibited Activities: No unauthorized access, data mining, scraping, or harmful activities
  • Account Security: You're responsible for maintaining the confidentiality of your account credentials
  • Accurate Information: Provide accurate information for orders, accounts, and communications

Intellectual Property

  • Crown Dynasty Rights: All website content, designs, logos, trademarks, and product descriptions belong to Crown Dynasty Inc.
  • Limited License: You may use our website only for browsing and purchasing
  • No Reproduction: Don't copy, distribute, modify, or reproduce our content without written permission
  • Third-Party Rights: Respect third-party intellectual property rights
  • Trademark: "Crown Dynasty" and our logo are trademarks of Crown Dynasty Inc.

User-Generated Content

  • Reviews and Comments: You may submit product reviews, photos, and comments
  • Content License: You grant us a perpetual, worldwide license to use your submitted content for marketing and promotional purposes
  • Content Standards: Content must be appropriate, honest, and comply with applicable laws
  • Removal Rights: We may remove any user content at our discretion
  • No Compensation: No compensation provided for user-generated content

8. LIABILITY & DISCLAIMERS

Limitation of Liability

  • Maximum Liability: Our total liability limited to the purchase price of your order
  • Indirect Damages: We are not liable for indirect, consequential, special, or punitive damages
  • Service Interruptions: Not liable for website downtime, service interruptions, or technical issues
  • Third-Party Services: Not liable for failures of third-party services (payment processors, shipping carriers)
  • Business Losses: Not liable for lost profits, business opportunities, or revenue

Product Disclaimers

  • Jewelry Care: Proper care and maintenance required to preserve jewelry condition
  • Skin Reactions: Not liable for allergic reactions to materials (all materials disclosed on product pages)
  • Wear and Tear: Normal wear and tear not covered under any warranties
  • Sizing Accuracy: Size guides are approximate; professional sizing recommended for perfect fit
  • Color Variations: Actual product colors may vary from photos due to lighting and monitor differences

Website Disclaimers

  • "As-Is" Basis: Website and services provided "as is" and "as available"
  • No Warranties: No express or implied warranties beyond those required by applicable law
  • Information Accuracy: We strive for accuracy but don't guarantee all information is error-free
  • Service Availability: Website availability and functionality not guaranteed at all times
  • External Links: Not responsible for content on external websites linked from our site

9. PRIVACY & DATA PROTECTION

Privacy Policy

  • Detailed Terms: Complete privacy terms available in our Privacy Policy
  • Data Collection: We collect information necessary for order processing and customer service
  • Canadian Compliance: Full compliance with PIPEDA (Personal Information Protection and Electronic Documents Act)
  • Data Security: Reasonable technical and organizational measures taken to protect your information
  • Data Retention: Personal data retained only as long as necessary for business purposes and legal requirements

Communication

  • Order Updates: We'll email you about order status, processing, and shipping updates
  • Marketing Communications: Marketing emails sent only with your explicit consent
  • Unsubscribe: Easy unsubscribe option in all marketing emails
  • Service Communications: Some transactional emails are required for order fulfillment and cannot be opted out of
  • SMS/Text: We do not send SMS messages unless you explicitly opt in

10. LOYALTY PROGRAM (FUTURE)

Program Terms

  • Future Launch: Loyalty program features will be added in the future
  • Voluntary Participation: Participation is voluntary when the program launches
  • Points and Rewards: Detailed terms will be provided when program launches
  • Data Usage: Loyalty data used only for program features and customer benefits
  • No Purchase Required: Some earning opportunities may not require purchases

Program Changes

  • Modification Rights: We may modify or discontinue loyalty program features at any time
  • Notice Period: Reasonable advance notice provided for significant program changes
  • Existing Points: Fair treatment of existing points and rewards during any changes
  • No Guarantee: No guarantee loyalty program will be maintained indefinitely
  • Termination: We may terminate accounts for abuse or violation of program terms

11. DISPUTE RESOLUTION

Customer Service First

  • First Contact: Contact support@crownstore.ca for any issues, concerns, or disputes
  • Response Time: We'll respond within 24 hours during business hours
  • Good Faith Resolution: We'll work in good faith to resolve disputes informally
  • Documentation: Keep records of all communications for reference

Legal Disputes

  • Governing Law: All disputes governed by the laws of Canada and the Province of Quebec
  • Jurisdiction: Courts of Quebec have exclusive jurisdiction over disputes
  • Informal Resolution: Both parties agree to attempt informal resolution before pursuing legal action
  • Legal Fees: Each party responsible for their own legal fees unless otherwise required by law
  • Class Actions: You agree to pursue disputes individually and waive the right to participate in class actions

Limitation Period

  • Claims Deadline: All claims must be brought within one (1) year of the incident giving rise to the claim
  • Notice Requirement: Written notice of claims required within 30 days of discovering the issue
  • Mitigation: You must take reasonable steps to mitigate damages
  • Evidence Preservation: Preserve all evidence related to any claims or disputes

12. GENERAL PROVISIONS

Entire Agreement

  • Complete Terms: These Terms of Service, together with our Shipping Policy, Return Policy, and Privacy Policy, constitute the complete agreement
  • Policy Integration: All policies referenced herein are incorporated by reference
  • Precedence: In case of conflicts between documents, these Terms of Service take precedence
  • Modifications: Changes only valid if posted on our website with updated effective date

Severability

  • Invalid Provisions: If any provision is found invalid or unenforceable, the remaining provisions remain in full effect
  • Reasonable Substitution: Invalid provisions will be replaced with similar valid terms that achieve the original intent
  • Continued Effect: The agreement continues in effect despite any invalid provisions
  • Legal Compliance: All terms interpreted to comply with applicable Canadian law

Assignment

  • Our Rights: We may assign, transfer, or delegate these terms to successors, affiliates, or business partners
  • Your Rights: You may not assign your rights or obligations without our prior written consent
  • Binding Agreement: Terms bind and benefit both parties' successors and permitted assigns
  • Change of Control: These terms survive any business transfers, acquisitions, or mergers

Force Majeure

  • Uncontrollable Events: We are not liable for delays or failures caused by events beyond our reasonable control
  • Examples Include: Natural disasters, wars, strikes, government actions, pandemics, supplier failures, shipping disruptions
  • Notice: We'll notify you of force majeure delays when reasonably possible
  • Reasonable Efforts: We'll make reasonable commercial efforts to minimize delays and impacts

Waiver

  • No Implied Waiver: Failure to enforce any provision does not waive our right to enforce it later
  • Written Waiver: Waivers must be in writing to be effective
  • Limited Scope: Waivers apply only to the specific instance, not future violations
  • Continued Rights: All rights and remedies remain available unless expressly waived

📞 CONTACT INFORMATION

Questions About These Terms?

  • Email: support@crownstore.ca
  • Response Time: Within 24 hours during business hours
  • Business Hours: Monday-Friday, 9 AM - 5 PM EST
  • Subject Line: Use "TERMS QUESTION" for fastest response

Business Information

  • Legal Name: Crown Dynasty Inc.
  • Operating Name: Dynastie Couronne (Quebec)
  • Location: New Carlisle, Quebec, Canada
  • Email: support@crownstore.ca
  • Website: crowndynasty.ca (or your actual domain)

📅 EFFECTIVE DATE

These Terms of Service are effective as of January 21, 2026 and supersede all previous versions.

By continuing to use our website or services after changes are posted, you agree to the updated terms.

Thank you for choosing Crown Dynasty and supporting our mission to protect our oceans while creating beautiful jewelry experiences. Together, we're making waves of positive change. 🌊