Cancellation policy

Crown Dynasty - Cancellation Policy

🌊 Flexible Options for Your Crown Dynasty Experience

We believe in giving you control over your Crown Dynasty experience. Here's how to manage your orders and cancellations.

📦 ORDER CANCELLATION

Cancellation Window

Before Processing: Orders can be cancelled within 2 hours of placement
Contact Required: Email support@crownstore.ca to request cancellation
Processing Timeline: Orders enter processing after 2 hours and cannot be cancelled
Full Refund: Cancelled orders receive full refund within 3-5 business days

Why the 2-Hour Window?

Our fulfillment process begins quickly to ensure your jewelry reaches you as efficiently as possible. Once processing begins, your order has been sent to our suppliers and quality control pipeline.

🔧 ORDER MODIFICATIONS

What Can Be Changed

Address Changes: Must be requested within 2 hours of ordering
Item Changes: Contact us immediately; subject to inventory availability
Quantity Changes: May be possible before processing begins

Modification Process

Email support@crownstore.ca immediately
Include your order number
Clearly state what you want to change
We'll respond within 24 hours

Important Notes

No Guarantee: Modifications not guaranteed if processing has started
Quick Action Required: The faster you contact us, the better chance we can help
Processing Status: We'll let you know if your order has already entered processing

💳 PAYMENT & REFUND PROCESSING

Payment Method Changes

Before Processing: Payment methods can be updated before order enters processing (within 2 hours)
Contact Required: Email us with new payment information
Verification: New payment methods must be verified before processing
Failed Payments: Orders automatically cancelled if payment fails

Refund Timeline

Standard Refunds: 3-5 business days to original payment method
Credit Card Refunds: May take 1-2 billing cycles to appear on your statement
Debit Card Refunds: 5-10 business days for debit card refunds
Payment Issues: Contact your bank if refunds don't appear as expected

Partial Cancellations

Multi-Item Orders: Individual items can be cancelled from multi-item orders
Shipping Adjustments: Shipping costs adjusted for partial cancellations
Free Shipping: Free shipping thresholds recalculated for partial orders (must still meet $75 minimum)
No Processing Fees: No additional fees for partial cancellations

🌊 OCEAN IMPACT CONSIDERATIONS

How Cancellations Affect Your Impact

Contributions Adjusted: Ocean impact contributions are only made on completed purchases
No Penalty: Cancellations don't negatively affect your standing or future purchases
Future Purchases: Your ocean impact continues with all future completed orders
Transparency: We only allocate the 10% contribution after orders are finalized

📞 CANCELLATION PROCESS

How to Cancel Your Order

Step 1: Act Quickly

Cancel within 2 hours of placing your order for best results

Step 2: Email Us

Send cancellation request to support@crownstore.ca
Subject line: "CANCELLATION REQUEST - [Your Order Number]"

Step 3: Include Information

Order Number: From your order confirmation email
Email Address: Must match the email used for the original order
Items to Cancel: List specific items if cancelling partial order
Reason (Optional): Helps us improve our service

Step 4: Confirmation

Email Confirmation: You'll receive confirmation within 24 hours
Refund Notice: Separate email when refund is processed
Timeline: Refund processed within 3-5 business days

⚖️ SPECIAL CIRCUMSTANCES

Technical Issues

Website Errors: Full refund for orders placed due to website errors
Payment Glitches: Duplicate charges reversed immediately
Inventory Mistakes: Full refund if we oversold inventory
System Failures: Orders cancelled with full refund if fulfillment isn't possible

Emergency Situations

Documented Emergencies: Extended cancellation consideration for medical or family emergencies
Contact Us: Email with details and we'll work with you
Documentation: May require documentation for emergency cancellations
Case-by-Case: Each situation reviewed individually with compassion

Force Majeure

Uncontrollable Events: Orders may be cancelled due to events beyond our control (natural disasters, supplier issues, etc.)
Full Refunds: Complete refunds provided for force majeure cancellations
Communication: Regular updates provided during unusual circumstances
Alternative Options: Store credit or future order options when possible

🎁 SUBSCRIPTION BOX CANCELLATION

Subscription Management

Anytime Cancellation: Cancel your subscription at any time, no commitment required
Next Box Cutoff: Cancel before the 15th of the month to skip the next box
Email Required: Send cancellation request to support@crownstore.ca
Confirmation: You'll receive email confirmation of cancellation within 24 hours

Subscription Options

Pause Subscription: Pause for 1-3 months instead of cancelling completely
Skip Individual Boxes: Skip a box while keeping your subscription active
Frequency Changes: Modify delivery frequency (monthly, bi-monthly, quarterly)
Plan Changes: Upgrade or downgrade between subscription tiers anytime

Refund Policy for Subscriptions

Current Box: No refunds for boxes already processed or shipped
Future Boxes: Full refund for cancelled future subscription charges
Partial Months: Prorated refunds for mid-month cancellations
Processing Time: 5-7 business days for subscription refunds

🔄 ALTERNATIVES TO CANCELLATION

Before cancelling, consider these options:

For Regular Orders:

Returns: 30-day return policy for unworn items (see Return Policy)
Exchanges: Size or style exchanges available
Store Credit: Keep credit for future purchases instead of refund
Gift Option: Send items as gifts to family or friends

For Subscription Boxes:

Pause Service: Temporarily pause for 1-3 months instead of cancelling
Frequency Change: Reduce delivery frequency (switch from monthly to bi-monthly or quarterly)
Plan Downgrade: Switch to a less expensive subscription tier
Skip Individual Boxes: Skip just one delivery while keeping your subscription active

Why Consider Alternatives:

Flexibility: More time to decide if items work for you
Ocean Impact: Completed purchases and active subscriptions maximize ocean cleanup contributions
Quality Guarantee: Our Canadian inspection ensures you receive perfect pieces
Subscription Benefits: Maintain your tier status and accumulated benefits

📋 YOUR CANCELLATION RIGHTS

Customer Rights

Clear Terms: All cancellation terms clearly stated before purchase
Fair Process: Reasonable cancellation windows and straightforward processes
Prompt Refunds: Timely processing of cancellation refunds (3-5 business days)
Customer Support: Dedicated support throughout the cancellation process

Our Commitment

Flexible Service: Reasonable accommodation for cancellation requests
Honest Communication: Clear information about what can and cannot be cancelled
Fair Treatment: Consistent application of cancellation policies for all customers
Continuous Improvement: Regular review and updates to cancellation policies

❓ FREQUENTLY ASKED QUESTIONS

Q: Can I cancel after 2 hours? A: Unfortunately, once processing begins (after 2 hours), your order has entered our fulfillment pipeline and cannot be cancelled. However, you can still return items within 30 days of delivery under our Return Policy.

Q: What if I entered the wrong address? A: Contact us immediately! If caught within 2 hours, we can update it. After that, we'll do our best but cannot guarantee changes.

Q: Will I be charged a cancellation fee? A: No, there are no cancellation fees for orders cancelled within the 2-hour window.

Q: How long until I get my refund? A: Refunds are processed within 3-5 business days to your original payment method. Depending on your bank, it may take 1-2 billing cycles to appear.

Q: Can I cancel just one item from my order? A: Yes! Partial cancellations are available within the 2-hour window. Shipping costs will be recalculated.

Q: What happens to the ocean impact contribution if I cancel? A: Ocean impact contributions are only allocated for completed purchases. If you cancel, no contribution is made, but this doesn't affect your standing or future purchases.

Q: How do I cancel my subscription box? A: Email support@crownstore.ca with "SUBSCRIPTION CANCELLATION" in the subject line. Cancel before the 15th of the month to skip the next box. You'll receive confirmation within 24 hours.

Q: Can I pause my subscription instead of cancelling? A: Yes! You can pause your subscription for 1-3 months. Email us to set this up.

Q: Will I lose my subscription tier benefits if I cancel? A: If you cancel and resubscribe later, you'll start fresh. Consider pausing instead to maintain your tier status and benefits.

Q: Can I get a refund for my current subscription box? A: Unfortunately, no refunds are available for boxes already processed or shipped. You can cancel future boxes and receive refunds for those charges.

📞 CONTACT US ABOUT CANCELLATIONS

Get Help Fast

Email: support@crownstore.ca
Subject Line: Use "CANCELLATION REQUEST" for fastest processing
Response Time: Within 24 hours for all cancellation requests
Business Hours: Monday-Friday, 9 AM - 5 PM EST

Before You Contact Us

Have Ready: Order number and email address used for purchase
Act Fast: Contact us within 2 hours for best chance of cancellation
Consider Alternatives: Review our return and exchange policies
Check Email: Your order confirmation has all the details you need

Last Updated: January 21, 2026

We want you to love your Crown Dynasty experience. If cancellation is necessary, we'll make the process as smooth as possible. Thank you for supporting our mission to protect our oceans. 🌊