Shipping policy

Crown Dynasty - Shipping Policy

Every Order Makes an Ocean Impact

Your jewelry purchase directly funds ocean cleanup efforts. With every order, we remove plastic waste from our oceans and work toward a cleaner planet for future generations.

PROCESSING & SHIPPING TIMES

Order Processing

  • Custom Packaging: Every order is packed in our ocean-themed packaging
  • Weekend Orders: Processed on the next business day (Monday)

Delivery

  • Delivery Time: Up to 45 days from your order date, anywhere we ship in Canada and the United States, including remote areas, Alaska and Hawaii.
  • Tracking: You get a tracking number the day your order leaves our New Carlisle warehouse. Until then, see your order's stage at crownstore.ca/pages/track-order.
  • Running Late: If your order won't arrive by the date we promised, we'll email you a new delivery date. You can keep waiting or cancel for a full refund to your original payment method.

SHIPPING RATES & FREE SHIPPING

Canada — Free Standard Shipping

  • Qualifying Orders: $65 CAD or more
  • Automatic: Applied at checkout when you reach the threshold
  • All of Canada: From coast to coast to coast

Canada — Paid Shipping Rates

  • Orders Under $65: $12.99 CAD standard shipping

United States — Shipping Rates

  • Free Standard Shipping: Orders $65 CAD or more
  • Orders Under $65: $12.99 USD standard shipping
  • Note: US orders may be subject to customs duties or import fees upon arrival, which are the responsibility of the customer

SHIPPING COVERAGE

Canada

  • All Provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador
  • All Territories: Northwest Territories, Nunavut, and Yukon
  • Remote Communities: Northern and remote areas served
  • P.O. Boxes: Standard shipping available
  • Rural Routes: Delivery to community post offices when necessary

United States

  • All 50 States: Including Alaska and Hawaii
  • P.O. Boxes: Available via USPS
  • Note: We do not currently ship to US territories (Puerto Rico, Guam, etc.)

ORDER TRACKING & UPDATES

Tracking Information

  • Order Confirmation: Immediate email confirmation after purchase
  • Order Status: Check your order's stage any time at crownstore.ca/pages/track-order
  • Shipping Confirmation: Tracking number when package ships to you
  • Real-Time Updates: Canadian orders tracked at canadapost.ca; US orders tracked via Canada Post or USPS
  • Delivery Notifications: Email when package is delivered

How to Track Your Order

  1. Before it ships: enter your order number and checkout email at crownstore.ca/pages/track-order
  2. Once it ships: check your email for the shipping confirmation
  3. Click the tracking number or visit canadapost.ca
  4. Enter your tracking number
  5. View real-time delivery updates

PACKAGE PROTECTION

Always covered, at our cost: manufacturing defects, shipping damage and wrong items — replacement or refund on every order, with nothing extra to purchase.

  • Damaged in transit: Email photos to support@crownstore.ca within 48 hours and we'll arrange a replacement or refund.
  • Lost in transit: If tracking shows your package hasn't arrived, contact us within 7 days of the expected delivery date. We'll open a carrier investigation (typically 5-7 business days) and issue a replacement or refund once it concludes.

Delivery Issues

Lost or Stolen Packages

  • Contact us within 7 days of expected delivery
  • Investigation period: 5-7 business days
  • Lost packages are replaced or refunded once the carrier investigation concludes
  • Packages confirmed delivered but reported stolen are reviewed case by case — we'll work with you on a fair resolution

Damaged Packages

  • Check the package before accepting delivery
  • Take photos of damaged packaging and items
  • Email support@crownstore.ca within 48 hours
  • Replacement or refund processed within 3-5 business days

Wrong Address

  • Ensure shipping address is correct before checkout
  • Email us within 2 hours of ordering for address changes (we'll try our best)
  • Customer responsible for reshipment costs if package is returned
  • Undeliverable packages may incur $15 reshipment fee

Delivery Attempts

  • Canada Post typically attempts delivery 2-3 times
  • Notice card left if you're not home
  • Pickup available at local post office after delivery attempts
  • 15-day pickup window before return to sender

YOUR OCEAN IMPACT

Every Order Makes a Difference

With each purchase, you're directly contributing to ocean cleanup work.

How It Works:

  • 10% Contribution: 10% of every purchase goes to ocean cleanup work, calculated on gross revenue, not profit.
  • Real Impact: Every payout is posted with its date, amount and receipt at crownstore.ca/pages/impact.

OUR SHIPPING PARTNERS

We work with trusted carriers to ensure your jewelry arrives safely:

  • Canada Post: Our primary carrier for all Canadian shipments, with full tracking and access to the most extensive delivery network in Canada
  • USPS / Canada Post International: Used for US deliveries, with tracking available throughout the shipment journey

SHIPPING QUESTIONS & SUPPORT

Contact Our Team

  • Email: support@crownstore.ca
  • Subject Line: Use "SHIPPING INQUIRY" for fastest response
  • Response Time: Within 24 hours for all inquiries
  • Hours: Monday-Friday, 9 AM - 5 PM EST

Common Questions

Q: When will my order arrive? A: Within 45 days of your order date. You'll receive a shipping confirmation email with tracking the day it leaves New Carlisle, and you can check its stage before then at crownstore.ca/pages/track-order.

Q: Can I change my shipping address? A: Contact us within 2 hours of placing your order. Once shipped, we cannot change the address.

Q: What if I need my order sooner? A: We recommend ordering with appropriate lead time. Every order goes through our New Carlisle warehouse before it ships, so please allow the full 45 days.

Q: What if my order is late? A: If it won't arrive by the date we promised, we'll email you a new delivery date. You can keep waiting or cancel for a full refund to your original payment method. No store credit.

Q: Do you ship to P.O. boxes? A: Yes! We ship to P.O. boxes in both Canada and the United States.

Q: What if my package is lost? A: Contact us immediately. We'll open an investigation with the carrier and issue a replacement or refund once it concludes.

Q: Do US customers pay customs or duties? A: US orders may be subject to customs duties or import fees upon arrival. These charges are the responsibility of the customer and are not included in our shipping rate.

Self-Service Options

  • Order Status: Enter your order number and checkout email at crownstore.ca/pages/track-order
  • Track Package: Use your tracking number at canadapost.ca or usps.com
  • Delivery Estimate: View estimated delivery date with your tracking number

CANADIAN BUSINESS COMMITMENT

As a proudly Canadian business based in New Carlisle, Quebec, we're committed to:

  • Domestic Shipping: No customs delays or extra fees for Canadian orders
  • North American Reach: Proudly serving customers across Canada and the United States
  • Canadian Customer Service: Local support team that understands your needs
  • Ocean Conservation: Protecting the waters that surround our beautiful country

Last Updated: September 25, 2026

Your Crown Dynasty purchase supports ocean cleanup while delivering beautiful jewelry right to your door. Thank you for joining us in making waves of positive change!