Shipping policy
Crown Dynasty - Shipping Policy
🌊 Every Order Makes an Ocean Impact
Your jewelry purchase directly funds ocean cleanup efforts. With every order, we remove plastic waste from our oceans and work toward a cleaner planet for future generations.
📦 Processing & Shipping Times
Order Processing Processing Time: 1-3 weeks Quality Control: Each piece is individually inspected at our Canadian facility Custom Packaging: Orders are carefully repackaged with our ocean-themed materials Weekend Orders: Processed on the next business day (Monday)
Shipping Times Standard Shipping: 5-10 business days after processing (Canada) / 7-14 business days after processing (US) Total Delivery Time: 2-5 weeks from order date (Canada) / 3-6 weeks from order date (US) Remote Areas: May require additional 2-4 business days
🚚 Shipping Rates & Free Shipping
Canada — Free Standard Shipping Qualifying Orders: $65 CAD or more Automatic: Applied at checkout when you reach the threshold All of Canada: From coast to coast to coast
Canada — Paid Shipping Rates Orders Under $65: $12.99 CAD standard shipping
🇺🇸 United States — Shipping Rates Free Standard Shipping: Orders $65 CAD or more Orders Under $65: $12.99 USD standard shipping Note: US orders may be subject to customs duties or import fees upon arrival, which are the responsibility of the customer
🌍 Shipping Coverage
Canada All Provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador All Territories: Northwest Territories, Nunavut, and Yukon Remote Communities: Northern and remote areas served (additional time may apply) P.O. Boxes: Standard shipping available Rural Routes: Delivery to community post offices when necessary
United States All 50 States: Including Alaska and Hawaii (additional delivery time may apply) P.O. Boxes: Available via USPS Note: We do not currently ship to US territories (Puerto Rico, Guam, etc.)
📱 Order Tracking & Updates
Tracking Information Order Confirmation: Immediate email confirmation after purchase Processing Updates: Email when your order enters quality control Shipping Confirmation: Tracking number when package ships to you Real-Time Updates: Canadian orders tracked at canadapost.ca; US orders tracked via Canada Post or USPS Delivery Notifications: Email when package is delivered
How to Track Your Order
- Check your email for shipping confirmation
- Click the tracking number or visit canadapost.ca
- Enter your tracking number
- View real-time delivery updates
🛡️ Package Protection
Always covered, at our cost: manufacturing defects, shipping damage and wrong items — replacement or refund on every order, with nothing extra to purchase.
Damaged in transit: email photos to support@crownstore.ca within 48 hours and we'll arrange a replacement or refund.
Lost in transit: if tracking shows your package hasn't arrived, contact us within 7 days of the expected delivery date. We'll open a carrier investigation (typically 5-7 business days) and issue a replacement or refund once it concludes.
Delivery Issues
Lost or Stolen Packages: Contact us within 7 days of expected delivery. Investigation period: 5-7 business days. Lost packages are replaced or refunded once the carrier investigation concludes. Packages confirmed delivered but reported stolen are reviewed case by case — we'll work with you on a fair resolution.
Damaged Packages: Inspect package condition before accepting delivery Take photos of damaged packaging and items Email support@crownstore.ca within 48 hours Replacement or refund processed within 3-5 business days
Wrong Address: Ensure shipping address is correct before checkout Email us within 2 hours of ordering for address changes (we'll try our best) Customer responsible for reshipment costs if package is returned Undeliverable packages may incur $15 reshipment fee
Delivery Attempts: Canada Post typically attempts delivery 2-3 times Notice card left if you're not home Pickup available at local post office after delivery attempts 15-day pickup window before return to sender
🌊 Your Ocean Impact
Every Order Makes a Difference
With each purchase, you're directly contributing to ocean cleanup work.
How It Works: 10% Contribution: 10% of every purchase goes to ocean cleanup work, calculated on gross revenue, not profit. Real Impact: Your contribution funds plastic removal from the Great Pacific Garbage Patch.
🚛 Our Shipping Partners
We work with trusted carriers to ensure your jewelry arrives safely:
Canada Post: Our primary carrier for all Canadian shipments, with full tracking and access to the most extensive delivery network in Canada USPS / Canada Post International: Used for US deliveries, with tracking available throughout the shipment journey
📞 Shipping Questions & Support
Contact Our Team Email: support@crownstore.ca Subject Line: Use "SHIPPING INQUIRY" for fastest response Response Time: Within 24 hours for all inquiries Hours: Monday-Friday, 9 AM - 5 PM EST
Common Questions
When will my order ship? Orders are processed within 1-3 weeks. You'll receive a shipping confirmation email with tracking once your order is on its way.
Can I change my shipping address? Contact us within 2 hours of placing your order. Once shipped, we cannot change the address.
What if I need my order sooner? We recommend ordering with appropriate lead time. Every order moves through the same 1-3 week processing period before it ships, so please allow for the full delivery window.
Do you ship to P.O. boxes? Yes! We ship to P.O. boxes in both Canada and the United States.
What if my package is lost? Contact us immediately. We'll open an investigation with the carrier and issue a replacement or refund once it concludes.
Do US customers pay customs or duties? US orders may be subject to customs duties or import fees upon arrival. These charges are the responsibility of the customer and are not included in our shipping rate.
Self-Service Options Order Status: Check your email for tracking updates and order confirmations Track Package: Use your tracking number at canadapost.ca or usps.com Delivery Estimate: View estimated delivery date with your tracking number
🍁 Canadian Business Commitment
As a proudly Canadian business based in New Carlisle, Quebec, we're committed to: Quality Control: All items inspected in Canada before shipping Domestic Shipping: No customs delays or extra fees for Canadian orders North American Reach: Proudly serving customers across Canada and the United States Canadian Customer Service: Local support team that understands your needs Ocean Conservation: Protecting the waters that surround our beautiful country
Last Updated: August 27, 2026
Your Crown Dynasty purchase supports ocean cleanup while delivering beautiful, quality-inspected jewelry right to your door. Thank you for joining us in making waves of positive change! 🌊